Our event uses a tiered ticketing system. This means that tickets are sold in phases, and each phase has a set number of tickets. Once all tickets in one phase are sold, ticket sales move on to the next phase. It's important to note that ticket prices increase with each new phase; however, regardless of the phase in which you purchase your ticket, the level of event access remains the same. Therefore, buying your tickets earlier can save you money without affecting your event experience.

No, due to the fact that we operate in a remote, off-the-grid location, we do not offer electronic tickets at this time.  All General Admission Weekend Pass holders must have their hardcopy ticket(s), as well as a valid piece of ID, with them when they arrive in order to gain admission to the event.  Individuals who attempt to check-in without their hardcopy ticket(s), or a valid piece of ID, will be refused admission or asked to repurchase a new ticket.

What are the gate opening hours for the event?

• For General Admission Weekend Pass holders: Gates will be open from 08:00 AM to 01:00 AM, Friday to Sunday.
• For those who also have a Thursday Early Access Pass: Gates will also be open from 08:00 AM Thursday to 01:00 AM, Friday. Note: All Thursday Early Access Pass holders must also have a GA Weekend Pass in order to gain admission to the event.

What if I arrive outside of these hours?

Admission will not be granted outside of these hours. Guests who wish to check-in after the gates have closed will need to return during operating hours.

What do I need for admission?

You must present:

• A valid hardcopy ticket.
• A valid piece of photo ID.

What if I don’t have my hardcopy ticket?

Admission will be refused without a hardcopy ticket. If you forget your ticket, you will need to purchase a new one.

Can I leave and re-enter the event?

Yes, guests who have checked in can leave and re-enter the event at anytime, even after the gates have been closed. However, re-entry requires:

• Proof of your event bracelet.
• Payment of a re-entry fee of $10.00 per vehicle

Why is there a re-entry fee?

To ensure the safety and manageability of our event, we've implemented a re-entry fee. This policy is in response to heightened traffic congestion, increased risk to pedestrians, and concerns regarding drinking and driving associated with multiple entries. The fee is part of our commitment to maintaining a secure and enjoyable environment for all attendees.

Yes, guests who have checked in can leave and re-enter the event at anytime, even after the gates have been closed. However, re-entry requires:

• Proof of your event bracelet
• Payment of a re-entry fee of $10.00 per vehicle

Why is there a re-entry fee?

To ensure the safety and manageability of our event, we've implemented a re-entry fee. This policy is in response to heightened traffic congestion, increased risk to pedestrians, and concerns regarding drinking and driving associated with multiple entries. The fee is part of our commitment to maintaining a secure and enjoyable environment for all attendees.

You are responsible for your ticket.  If your ticket has been lost, stolen, or goes unused, as per our terms & conditions it cannot be replaced or refunded. If the ticket’s barcode is duplicated, removed, or tampered with, the ticket becomes invalid.  However, in special circumstances, if you lose your ticket or forget it at home, you can qualify for a refund under these conditions:

1. You buy a replacement ticket using the same account or credit/debit card at the gate.
2. The original ticket isn’t scanned at the event.
3. You email proof of purchase for both tickets to order@futureforest.ca.  We recommend taking photos of any receipts that you might have in case the receipt is also lost.
4. We’ll refund the price of the original unused ticket plus HST. However, credit card fees and shipping costs aren’t refundable.
5. There will be a $25 processing fee per order which will be deducted from your refund

If the festival is cut short or canceled due to extreme weather, forest fires, unforeseen natural events, government regulations, or situations beyond our control, we won’t offer refunds. If the festival is postponed, your ticket will be valid for the rescheduled date.

Tickets bought from third parties might not be genuine. To confirm a ticket’s validity or for more information, email us at order@futureforest.ca.

As per our terms & conditions we do not offer refunds on any ticket sales.  Individuals who are no longer able to attend the event & wish to sell their ticket(s) are welcome to do so via our Future Forest Ticket Exchange Group on facebook.

What is the Future Forest Ticket Exchange Group?

The Future Forest Ticket Exchange Group is a Facebook community that offers a secure platform for individuals to buy or sell their tickets online.

How does the ticket verification process work?

For ticket authenticity, all posts need to be verified by our team before they are approved. If you are wishing to sell your tickets, please follow these steps:

1. Submit a post for approval in the Future Forest Ticket Exchange Group with all QR/barcodes covered.
2. Email us at order@futureforest.ca with the following information:

• Ticket numbers
• Facebook name
• Email associated with the account

Can I post to look for tickets?

To maintain the integrity of transactions, we do not allow posts seeking tickets, as verifying responses can be challenging.

When will my post be approved?

Your post will be approved after we confirm your tickets' validity, ensuring a safe trading environment.

Note on Shipping

To help prevent any ticket mishaps and ensure that everyone gets their tickets safely, we recommend using Canada Xpresspost with signature for shipping hardcopy tickets. This method verifies to the buyer that the ticket has been shipped and confirms to the seller that the ticket has been received.

Note on Third Party Sales

Future Forest is not responsible for facilitating the payment or exchange of any third-party ticket sales. Transactions made through the Ticket Exchange Group are at the user’s own risk. If you suspect any fraudulent activity, please inform our sales team immediately.

Due to the fact that we use hard copy tickets there is no need to transfer the name/any information over to complete the transaction.  The hardcopy ticket(s) and a valid piece of ID is all that is needed to gain admission to the event.

You can purchase these tickets on our website under the "Going" tab. All online orders will be printed and mailed via Canada Post. There are no electronic tickets this year, and you MUST bring all hardcopy tickets with you when you arrive to gain admission to the event.  Additionally, some retail locations may be selling GA Weekend passes, Thursday Early Access passes & Parking passes for pick up in person closer to the date (to be announced on our social media pages)

Yes, you can select Future Pay (the payment plan option) during the checkout process.  All Future Pay payment plans for Future Forest 2024 are processed using the third party: Partial.ly. Please be advised that you must have a valid credit card in order to do a payment plan.  We do not accept e-transfers, or any other method of payment for payment plans and tickets will not be shipped until the payment plan has been completed.  If there have been any changes to your shipping address or contact information prior to the completion of your plan it is your responsibility to notify our sales team by reaching out to order@futureforest.ca. Updating your shipping address through your partial.ly account will only change the shipping address for future payment plans and will not be reflected on your current plan.

You can change your method of payment for your payment plan by logging in to your partial.ly account. Partial.ly is the third party that we use to process the payment plans. 

If there have been any changes to your shipping address or contact information it is your responsibility to notify our sales team by reaching out to order@futureforest.ca prior to the completion of your payment plan. Updating your shipping address through your partial.ly account will only change the shipping address for future payment plans and will not be reflected on your current plan.

A Future Pass is a lifetime membership that allows pass holders to connect with other members, reduce the cost of tickets for other Future related events, and apply to all of the applications available on our website. More information about the Future Pass can be found on our website here: https://store.futureforest.ca/product/future-pass-lifetime-membership/

At Future Forest Art Experience, we are committed to making our event an accessible and enjoyable experience for everyone. Here are the key features and supports we currently offer for those with accessibility needs:

• Dedicated Accessible Camping (Zone A): We've re-zoned our most central campsites, previously known as park & camp, to prioritize individuals with accessibility or mobility needs. This area is close to essential amenities like the info booth, food vendors, the Tea Hive, and washroom facilities. It's also conveniently located between the Mushroom and Prism Stages.
• Vehicle Accessibility: If you have an accessibility placard for your vehicle, you can park right next to your campsite. This feature eliminates long walks from the parking lot. Camper vans are also allowed in this zone for those who prefer to camp in their vehicle.
• Complimentary Service: Zone A accessible camping is a complimentary service. Please contact our sales department to make an advance reservation at order@futureforest.ca to guarantee your spot!
• On-Site Facilities: We provide an accessible portable toilet near Zone A and have trained medical staff on site to assist with any additional needs, including but not limited to refrigeration storage for certain medications. If you have any additional health requirements that you feel our team should be aware of, please reach out to us in advance to help ensure your experience is as seamless as possible.

Please Note:

• The festival is situated in a remote, wooded area, and while we strive to improve accessibility, there are some inherent challenges that we have yet to overcome:
  
  • Due to its central and frequently visited location, Zone A camping may experience more noise pollution than other camping areas. It is advisable to plan your stay accordingly.
  • The camping experience (in general) is considered to be backcountry style, which may not be suitable for all accessibility needs.
  • The Nest Stage, which is located at the bottom of a steep hill, is not considered to be wheelchair accessible at this time and may pose additional challenges for those with limited mobility.
  • Weather conditions, such as extreme heat, humidity, and potential rain, can affect the accessibility of pathways and dance floors, including the Nest Stage.
  • The roads/pathways are not paved.

We are continually working to enhance accessibility and appreciate your understanding as we improve our facilities in future editions of the event.  If you have any specific requirements that need to be met in order for you to attend the festival, we encourage you reach out to our support team and we will do our best to assist you as we plan for Future Forest 2024.

Parking inside the festival is limited. In order to encourage carpooling, maximize space and continually improve parking, we need to charge this fee. 

 Currently, we do not offer reservations for specific campsites, however, you do have the option to purchase an RV/Reserved site for tenting if you prefer.  Please note that camping at Future Forest leans towards a more rustic, backwoods experience. Expect to scout out an area and possibly clear some debris to set up your site.  We recommend arriving during daylight hours and bringing smaller tents for ease of placement. If you have a particularly large tent, you may wish to consider purchasing an RV spot to ensure adequate space.  For more information on camping, please feel free to visit our "Festival Survival guide: Living in the Future" located under the "Going" menu.

What if I have accessible needs? For guests with accessible requirements, we do provide an option to reserve an accessible campsite. To arrange this, please contact our sales team at order@futureforest.ca, and we will be happy to assist you with your reservation.

Yes, there will be an ATM available on site located by the info booth.

Due to cleanup and work being completed after the festival camping is not permitted after the event.

Items that are not allowed at the event:

General:

• A bad attitude

• Costumes/items that could be offensive to others

Fire:

• No campfires or open flames

• No candles

• No fireworks

• No fire poi or other fire toys

• No smoking by the stages or walkways (bring your own ashtray or container for cigarette butts, or purchase one from the Info Booth)

Generators:

• There is no electricity on site

• Generators are not allowed due to hazards and air pollution (except in the RV area)

• Bring portable chargers, preferably solar-powered

Glass:

• Absolutely no glass allowed (including alcohol bottles, mix, mirrors, glass cups, etc.)

• Glass items will be confiscated at the gate or within the festival

Lasers:

• No laser pointers allowed, as they can be dangerous to vision

Illegal Substances:

• Any illegal substances found will be turned over to the RCMP

• Guests in possession of illegal substances will be asked to leave the festival

• Note: Cannabis is permitted onsite, but each guest is limited to 1 ounce/person

Motorized Vehicles:

• Bicycles are allowed (please note that the festival site is not flat)

• No ATVs, golf carts, drones, or other flying devices

Environmental Polluters:

• Balloons

• Streamers

• Confetti

• Disposable glow sticks

• Whippit canisters

Weapons or Weapon-like Objects:

• Knives

• Baseball bats

• Axes, etc.

Fuel:

• No fuel canisters of any size or type allowed (exception small propane & butane for camping stove)

Valuables:

• If you don't want to worry about it, don't bring it

• Consider locking valuable items in the trunk of your car for safekeeping

Synthetic Costume Items:

• No synthetic feathers and boas

• No loose glitter (biodegradable glitter is preferred) to protect our river

Individuals who bring glass or other banned items will have those items confiscated from them at the gate.

No, we have a strict no pet policy.