Frequently Asked Questions
Ticket Information:
Purchasing Tickets:
Tickets can be purchased in advance through our website under the “Going” menu. Additionally, some retail locations may also be stocking tickets for purchase in person (TBA closer to the date)
Our event uses a tiered ticketing system. This means that tickets are sold in phases, each with a set number of tickets. Once all tickets in one phase are sold, ticket sales move on to the next phase. It’s important to note that ticket prices increase with each new phase; however, regardless of the phase in which you purchase your ticket, the level of event access remains the same. Therefore, buying tickets earlier can save you money without affecting your event experience.
All tickets this year are printed hard copies. Tickets purchased from the online store will be mailed to you via Canada Post. Upon receipt of payment, most orders take 1-2 business days to process, then 1-3 business days for Canada Xpresspost shipping or 1-8 business days for Expedited Tracked Package (carbon neutral) shipping. If you have pre-ordered your tickets, they will be shipped within these guidelines once they are printed.
If you have purchased your ticket(s) through the Future Pay payment plan, your order will be shipped within these guidelines once your payment plan has been completed.
Please let our sales team know of any changes to your shipping address or contact information before you complete your plan by contacting order@futureforest.ca.
We do not offer electronic tickets, and all ticket holders must have their hardcopy ticket(s) with them when they arrive and a valid ID to gain admission to the event. Individuals who attempt to check in without their hardcopy ticket(s) or a valid piece of ID will be refused admission or asked to repurchase a new ticket.
Future Forest guarantees the safe delivery of all tickets purchased through the online store.
We guarantee the safe delivery of all tickets purchased directly through the online store. Upon receipt of payment, most orders take 1-2 business days for processing, followed by 1-3 business days for Canada Xpresspost shipping or 1-8 business days for expedited tracked shipping. If your tickets haven’t arrived within this timeframe, please take the following steps:
- Verify that your shipping information is correct.
- Check the tracking details provided in your confirmation email.
- If you are still unable to locate your tickets, please get in touch with our sales team for assistance by reaching out to order@futureforest.ca
You have 30 days from the purchase date to report any undelivered tickets. We will initiate an investigation with Canada Post and file a claim on your behalf. Suppose it is determined that your tickets were undelivered due to an error by Canada Post or Future Forest. In that case, we will cancel the QR codes on the undelivered tickets and issue you new tickets at no additional cost. However, additional fees may apply if the issue is due to incorrect shipping details or has exceeded this timeline.
Our shipping guarantee does not apply to tickets purchased from third-party sellers (such as the Future Forest Ticket Exchange). Future Forest is not responsible for facilitating the payment or exchange of third-party ticket sales, and tickets purchased via these platforms are at the buyer’s risk.
No, given that we operate in a remote, off-the-grid location, we unfortunately cannot offer electronic tickets. Due to operational limitations, all tickets for Future Forest Art Experience are printed, hardcopy tickets, and all General Admission Weekend ticket holders must present their hardcopy ticket(s) and a valid piece of ID when they arrive to gain admission to the event. For security reasons, digital copies such as photos of QR codes, invoices and payment receipts will not be accepted at the gate instead of a hardcopy ticket. Individuals who attempt to check-in without their hardcopy ticket(s) or a valid piece of ID will be refused admission or asked to repurchase a new ticket.
No, a Future Pass is not required to purchase tickets or attend the event with a ticket.
You are responsible for your ticket. If your ticket has been lost, stolen, or unused, per our terms & conditions, it cannot be replaced or refunded. If the ticket’s barcode is duplicated, removed, or tampered with, the ticket becomes invalid. If you attempt to check in without your hardcopy ticket, you will be asked to re-purchase a new one to gain admission to the event. However, in special circumstances, if you lose your ticket or forget it at home, you can qualify for a refund on the un-used ticket if all of the following conditions are met:
- You buy a replacement ticket using the same account or credit/debit card at the gate.
- The original ticket isn’t scanned at the event.
- You email proof of purchase for both tickets to order@futureforest.ca. We recommend taking photos of any receipts you might have in case the receipt is also lost.
- We’ll refund the price of the original unused ticket plus HST. However, credit card fees and shipping costs are not refundable.
- There will be a $25 processing fee per order, which will be deducted from your refund
We won’t offer refunds if the festival is cut short or cancelled due to extreme weather, forest fires, unforeseen natural events, government regulations, or situations beyond our control. If the festival is postponed, your ticket will be valid for the rescheduled date.
Payment Plans:
Yes, you can select Future Pay (the payment plan option) during the checkout process. All Future Pay payment plans for Future Forest 2024 are processed using a third party: Partial.ly. Just to let you know, you must have a valid credit card to make a payment plan. We do not accept e-transfers or any other payment method for payment plans, and tickets will not be shipped until the payment plan has been completed.
Note: If your shipping address or contact information changes before your plan is completed, you must notify our sales team by emailing order@futureforest.ca.
* Updating your shipping address through your partial.ly account will only change the shipping address for future payment plans; it will not be reflected in your current plan.
You can change the payment method for your payment plan by logging in to your partial.ly account. Partial.ly is the third-party service provider we use to facilitate the Future Pay payment plans. To add a new payment method to your Future Pay plan, log in to your partial.ly account and click “Add new payment method” under the Payment Methods section on the side menu.
Important: You must still go to your plan to assign the new payment method.
If your shipping address or contact information changes, you must notify our sales team by emailing order@futureforest.ca before your payment plan is completed. Updating your shipping address through your partial.ly account will only change the shipping address for future payment plans and will not be reflected in your current plan.
Third-Party Sales and Refunds:
Per our terms and conditions, we do not offer refunds on ticket sales. However, individuals who can no longer attend the event and wish to sell their ticket(s) are welcome to do so via our Future Forest Ticket Exchange Group on Facebook. This policy has been implemented to ensure fairness and transparency for all participants, and we appreciate your understanding.
What is the Future Forest Ticket Exchange Group?
The Future Forest Ticket Exchange Group is a Facebook community that offers a secure platform for individuals to buy or sell their tickets online.
How does the ticket verification process work?
Our team must verify all posts before approval for ticket authenticity. If you are wishing to sell your tickets, please follow these steps:
- Submit a post for approval in the Future Forest Ticket Exchange Group with all QR/barcodes covered.
- Email us at order@futureforest.ca with the following information:
- Ticket numbers
- Facebook name
- Email associated with the account
Can I post to look for tickets?
To maintain the integrity of transactions, we do not allow posts seeking tickets, as verifying responses can be challenging.
When will my post be approved?
Your post will be approved after your ticket validity is confirmed, ensuring a safe trading environment.
Note on Third-Party Sales
Future Forest is not responsible for facilitating the payment or exchange of any third-party ticket sales. Transactions made through the Ticket Exchange Group are at the user’s risk. If you suspect any fraudulent activity, please inform our sales team immediately.
Given that our event relies on hard-copy tickets, if you sell your ticket to someone else, you do not need to transfer the name or any other information to complete the transaction. A hardcopy ticket and a valid ID are all required to gain admission to the event. This means that if you sell your ticket to someone else, you will need to exchange the ticket either through mail or in person, depending on your comfort level.
Note on Third-Party Sales
Future Forest is not responsible for facilitating the payment or exchange of any third-party ticket sales. Transactions made through the Ticket Exchange Group are at the user’s risk. If you suspect any fraudulent activity, please inform our sales team immediately.
Gate, Arrival, and Admission:
Address:
18 Road
Albright’s Corner, NB Canada
- For General Admission Weekend ticket holders, the Gates will be open from 08:00 to 01:00 a.m., Friday through Sunday.
- For those with a Thursday Early Access Pass: Gates will also be open from 8:00 a.m. Thursday to 1:00 a.m. Friday. Note that all Thursday Early Access Pass holders must also have a GA Weekend Ticket to gain admission to the event.
Admission will not be granted outside of these hours. Guests who wish to check in after the gates have closed must return during operating hours.
What do I need for admission?
You must present:
- A valid hardcopy ticket.
- A valid piece of photo ID.
Admission will be refused without a hardcopy ticket. If you forget your ticket, you must purchase a new one.
Yes, guests who have checked in can leave and re-enter the event anytime, even after the gates have been closed. However, re-entry requires:
- Proof of your event bracelet.
- Payment of a re-entry fee of $10.00 per vehicle
To ensure the safety and manageability of our event, we’ve implemented a re-entry fee. This policy responds to heightened traffic congestion, increased risk to pedestrians, and concerns regarding drinking and driving associated with multiple entries. The cost is part of our commitment to maintaining a secure and enjoyable environment for all attendees.
General Admission Weekend Ticket holders who wish to arrive a day early may also purchase a Thursday Early Access Pass for $85.00. Thursday Early Access Passes can be purchased in advance (online) or at the gate (while supplies last). These passes may also be available for purchase in person at any of our participating retail locations (TBA closer to the date). The gate for Thursday Early Access Pass holders is open from 08:00 am Thursday – 01:00 am Friday, and anybody arriving outside of those times will be asked to return during operating hours. All Thursday Early Access Passes must be accompanied by a GA Weekend Ticket to be considered valid.
General:
- A bad attitude
- Costumes/items that could be offensive to others
Fire:
- No campfires or open flames
- No candles
- No fireworks
- No fire poi or other fire toys
- No smoking by the stages or walkways (bring your ashtray or container for cigarette butts, or purchase one from the Info Booth)
Generators:
- There is no electricity on site
- Generators are not allowed due to hazards and air pollution (except in the RV area)
- Bring portable chargers, preferably solar-powered
Glass:
- Absolutely no glass allowed (including alcohol bottles, mix, mirrors, glass cups, etc.)
- Glass items will be confiscated at the gate or within the festival
Lasers:
- No laser pointers allowed, as they can be dangerous to vision
Illegal Substances:
- Any illegal substances found will be turned over to the RCMP
- Guests in possession of illegal substances will be asked to leave the festival
- Note: Cannabis is permitted onsite, but each guest is limited to 1 ounce/person
Motorized Vehicles:
- Bicycles are allowed (please note that the festival site is not flat)
- No ATVs, golf carts, drones, or other flying devices
Environmental Polluters:
- Balloons
- Streamers
- Confetti
- Disposable glow sticks
- Whippit canisters
Weapons or Weapon-like Objects:
- Knives
- Baseball bats
- Axes, etc.
Fuel:
- No fuel canisters of any size or type allowed (except small propane & butane for camping stoves)
Valuables:
- If you don’t want to worry about it, don’t bring it
- Consider locking valuable items in the trunk of your car for safekeeping
Synthetic Costume Items:
- No synthetic feathers and boas
- No loose glitter (biodegradable glitter is preferred) to protect our river
Yes, for safety & security reasons, all vehicles entering the festival will be searched by our security team.
Individuals who bring glass or other banned items will have those items confiscated from them at the gate.
Since 2022, Future Forest has been 18+ only.
No, we have a strict no-pet policy.
Accessibility:
At Future Forest Art Experience, we are committed to making our event an accessible and enjoyable experience for everyone. Here are the key features and supports we currently offer for those with accessibility needs:
- Dedicated Accessible Camping (Zone A): We’ve re-zoned our most central campsites, previously known as park & camp, to prioritize individuals with accessibility or mobility needs. This area is close to essential amenities like the info booth, food vendors, the Tea Hive, and washroom facilities. It’s also conveniently located between the Mushroom and Prism Stages.
- Vehicle Accessibility: If your vehicle has an accessibility placard, you can park right next to your campsite. This feature eliminates long walks from the parking lot. Camper vans are also allowed in this zone for those who prefer to camp in their vehicles.
- Complimentary Service: Zone A accessible camping is complimentary. To guarantee your spot, please make a reservation with our sales department at order@futureforest.ca.
- On-Site Facilities: We provide an accessible portable toilet near Zone A and have trained medical staff on site to assist with any additional needs, including refrigeration storage for certain medications. If you have any further health requirements that you feel our team should be aware of, please get in touch with us in advance to help ensure your experience is as seamless as possible.
Please Note:
- The festival is situated in a remote, wooded area, and while we strive to improve accessibility, there are some inherent challenges that we have yet to overcome:
- Due to its central and frequently visited location, Zone A camping may experience more noise pollution than other camping areas. It is advisable to plan your stay accordingly.
- The camping experience (in general) is considered backcountry style, which may not be suitable for all accessibility needs.
- The Nest Stage, located at the bottom of a steep hill, is not currently considered wheelchair accessible and may pose additional challenges for those with limited mobility.
- Weather conditions, such as extreme heat, humidity, and potential rain, can affect the accessibility of pathways and dance floors, including the Nest Stage.
- The roads/pathways are not paved.
We continually work to enhance accessibility and appreciate your understanding as we improve our facilities in future event editions. We encourage you to contact our support team if you have any specific requirements for attending the festival. We will do our best to assist you as we plan for Future Forest 2025.
Pets and other domesticated animals are not allowed on the festival site.
Service and Guide dogs* will be allowed on site. However, as there have been issues with illegitimate animals being named service dogs, our health department manager will assess each case. We will pay close attention to the health and well-being of any service/guide animal on site, and if there is any question of mistreatment or exposure that may cause harm, we will not hesitate to call the SPCA.
Service or Guide Animals are medically prescribed. They require:
- Adequate medical documentation (does not have to include private information, such as diagnosis) or
- A legitimate certificate from a reliable source. Service vests do not count as adequate proof of status as a service animal. You’ll need to provide documentation before entering the festival grounds. Without appropriate documentation, the animal, and hence their owner, will be refused entry.
Notes on Service & Guide Animals:
If those with service or guide animals decide to enter the festival, they do so at their, and their animal’s, own risk. They should be aware that there is potential for dehydration, excessive sound exposure, and other unforeseen dangers that may endanger the well-being of their animal. The service/guide animal is the responsibility of the individual to which the animal is prescribed ALONE. Hence, the service animal should always be tethered to that individual.
Failure to abide by these regulations will result in the individual and their animal being asked to leave the festival, and entry may be denied. If there is any concern about mistreatment or harm, the SPCA will be called to investigate.
We have sought legal counsel regarding animals on the premises during the festival and consulted with the humane society, human rights organization, and Service Dogs of Canada.
So, as you know, the festival environment is unsafe for any domesticated animals. Unfortunately, the sound levels, extreme temperatures, and crowded areas do not allow us in good conscience to have animals on-site during festival hours. If you have a service or guide dog who would suffer undue hardship or cannot attend without this tool, please email info@futureforest.ca.
Parking and Reserved Site:
No, all RV lots are unserviced. Our new venue does not have septic or water hookups at this time. Reserved Site pass holders who wish to have an electrical hookup can bring their generator (which is only allowed in the Reserved camping area).
Parking on the festival grounds is very limited. To conserve the natural environment, we only have enough parking to accommodate our capacity. We need to charge this fee to encourage carpooling, maximize space, and continually improve parking.
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Camping, Infrastructure, and Amenities:
Water Taps:
Quench your thirst with cool, UV-treated water from our well at hydration stations conveniently located near:
- Prism Stage Road
- Medical building
- Public showers
- Nest Stage by the river
- The Well House
First-Aid:
We have a fully staffed First Aid building for minor injuries and a top-notch security team to keep the good vibes going.
Info Booth, Wifi Vouchers, & Showers:
Swing by our Info Hub and Forest Finds location for all your festival needs. Stock up on sunscreen, ice, batteries, WiFi, shower vouchers, and exclusive event merch. Plus, get the scoop on the event schedule and all our services.
Just to let you know, there is no cell service at the event location.
ATM:
There will be an ATM available on-site located by the info booth.
Food & Artisan Vendors:
Our food vendors have covered you from health-conscious options to classic comfort foods. Explore our artisan village for unique finds and treats for every taste.
Note: Individuals who wish to bring their food, or those with extreme dietary restrictions, can also get their food to the event.
Camping at Future Forest is first come, first serve, included with the ticket cost, and leans towards a more rustic, backwoods experience. Please expect to scout out an area and clear some debris to set up your site. We recommend arriving during daylight hours and bringing smaller tents so that you can safely place them.
You may consider purchasing a Reserved Site to ensure adequate space if you have a huge tent. For more information on camping, please feel free to visit our “Festival Survival guide”: Living in the Future” located under the “Going” menu.
What if I have accessible needs?
We offer the option to reserve an accessible campsite for guests with accessibility requirements. To arrange this, please contact our sales team at order@futureforest.ca, and we will gladly help you with your reservation.
Phoenix Camping offers a secluded area close to all the stages and amenities. Managed by seasoned WEX crew members adept at creating sober spaces, this option is exclusively accessible through pre-registration. For further information or to secure your spot, please get in touch with phoenix@futureforest.ca.
Camping stoves are permitted at campsites, but they must be maintained at all times and not used near anything flammable.
So that you know, there will not be electricity available on-site. Generators are prohibited except within the designated Reserved Site area.
We recommend bringing portable chargers, with a preference for solar-powered options if available.
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Due to cleanup and work being completed after the festival camping is not permitted after the event.
Yes, we will have various food options from one of our many food & beverage vendors located on-site.
Individuals who wish to bring their food or those with extreme dietary restrictions can also bring their food to the event.
Applications and Volunteering:
Come with an open heart and mind, ready to absorb and engage. Future Forest is all about forging connections—with music, diverse individuals, performances, art, and nature. While you might be nudged out of your usual comfort zone, the experience promises to be enriching and memorable.
Join our WEX Crew (Volunteers) by visiting our website at store.futureforest.ca/get-involved and scrolling down to the WEX application.
Please note that this application requires a valid Future Pass.
If you have questions about your application, here’s who to contact for each department:
- Music applications: artistrelations@futureforest.ca
- Performance Art applications: performingarts@futureforest.ca
- Art Installation applications: zoe@futureforest.ca
- Visual Art applications: zoe@futureforest.ca
- Yoga & Wellness applications: workshops@futureforest.ca
- Interactive Workshop & Speakers applications:workshops@futureforest.ca
- Artisan Market applications: vending@futureforest.ca
- Food Market applications: food@futureforest.ca
- Stage Production applications: production@futureforest.ca
- Media applications: media@futureforest.ca
- WEX applications: wex@futureforest.ca
Our WEX (Work Experience) crews play a vital role in enhancing the festival experience while contributing to its success. Various areas, ranging from setup to teardown and all tasks in between, require the assistance of WEX crews.
To apply, WEX crew members must hold a valid Future Forest membership. In return for their hard work, we offer early entry to the event, C-lot parking, provide one meal for every four hours of work, and a shower voucher at the end of each shift.
A Future Pass is a lifetime membership that allows pass holders to connect with other members, reduce the cost of tickets for other Future related events, and apply to all of the applications available on our website. More information about the Future Pass can be found on our website here: https://store.futureforest.ca/product/future-pass-lifetime-membership/
If you haven’t found the answer you’re looking for, please consult our “Festival Survival Guide” or contact our support team at info@futureforest.ca. We would be happy to help with any unanswered questions that you might have!
