Tickets can be purchased at: www.futureforest.ca

No, a Future Pass is not required to purchase tickets or attend the event.  A Future Pass is required, however, if you wish to apply to become more involved behind the scenes.

Our event uses a tiered ticketing system. This means that tickets are sold in phases, and each phase has a set number of tickets. Once all tickets in one phase are sold, ticket sales move on to the next phase. It's important to note that ticket prices increase with each new phase; however, regardless of the phase in which you purchase your ticket, the level of event access remains the same. Therefore, buying your tickets earlier can save you money without affecting your event experience.

We guarantee the safe delivery of all tickets purchased directly through the Future Store. Upon receipt of payment, most orders take 1-2 business days for processing, followed by 1-3 business days for Canada Xpresspost shipping, or 1-8 business days for expedited tracked shipping. If your tickets haven't arrived within this timeframe, please take the following steps:

• Verify that your shipping information is correct.
• Check the tracking details provided in your confirmation email.
•  If you are still unable to locate your tickets, please contact our sales team for assistance by reaching out to order@futureforest.ca

You have 30 days from the date of purchase to report any undelivered tickets.  If you have pre-ordered your tickets, you have 30 days from the date of shipment to report any undelivered tickets.  We will initiate an investigation with Canada Post and file a claim on your behalf.  If it is determined that your tickets were undelivered due to an error by Canada Post or Future Forest, we will cancel the QR codes on the undelivered tickets and issue you new tickets at no additional cost. However, if the issue is due to incorrect shipping details, or has exceeded this timeline, additional service fees may apply.

Please note that our shipping guarantee does not apply to tickets purchased from third-party sellers (such as the Future Forest Ticket Exchange). Future Forest is not responsible for facilitating the payment, or exchange of, any third-party ticket sales and tickets purchased via these platforms are at the buyer’s own risk.

No, given the fact that we operate in a remote, off-the-grid location, we unfortunately cannot offer electronic tickets at this time.  Due to operational limitations, all tickets for Future Forest Art Experience are printed, hardcopy tickets and all General Admission Weekend ticket holders must present both their hardcopy ticket(s), as well as a valid piece of ID, to gain admission to the event. 

For security reasons, digital copies such as photos of QR codes, invoices and payment receipts will not be accepted at the gate in lieu of a hardcopy ticket.  Individuals who attempt to check-in without their hardcopy ticket(s), or a valid piece of ID, will be refused admission or asked to repurchase a new ticket.

You are responsible for your ticket.  If your ticket has been lost, stolen, or goes unused, as per our terms & conditions it cannot be replaced or refunded. If the ticket’s barcode is duplicated, removed, or tampered with, the ticket becomes invalid.  If you attempt to check-in without your hardcopy ticket, you will be asked to re-purchase a new one to gain admission to the event.  However, in special circumstances, if you lose your ticket or forget it at home, you can qualify for a refund on the un-used ticket if all of the following conditions are met:

• You buy a replacement ticket using the same account or credit/debit card at the gate.
• The original ticket isn’t scanned at the event.
• You email proof of purchase for both tickets to order@futureforest.ca.  We recommend taking photos of any receipts that you might have in case the receipt is also lost.
• We’ll refund the price of the original unused ticket plus HST. However, credit card fees and shipping costs are not refundable.
• There will be a $25 processing fee per order which will be deducted from your refund

If the festival is cut short or canceled due to extreme weather, forest fires, unforeseen natural events, government regulations, or situations beyond our control, we won’t offer refunds. If the festival is postponed, your ticket will be valid for the rescheduled date.

Yes, you can select Future Pay (the payment plan option) during the checkout process. All Future Pay payment plans for Future Forest are processed using the third party service provider: Partial.ly.  Please be advised that we do not accept e-transfers for payment plans and tickets will not be shipped until the payment plan has been completed.

Note:  If there have been any changes to your shipping address or contact information prior to the completion of your plan it is your responsibility to notify our sales team by reaching out to order@futureforest.ca. 

* Updating your shipping address through your partial.ly account will only change the shipping address for future payment plans and will not be reflected on your current plan.

You can change your method of payment for your payment plan by logging in to your partial.ly account. Partial.ly is the third party service provider that we use to facilitate the Future Pay payment plans. To add a new method of payment to your Future Pay plan, simply log-in to your partial.ly account and click on the “Add new payment method” under the Payment Methods section on the side menu.

Important: You will still need to go to your plan to assign the new payment method to the plan.

Please feel free to reach out to order@futureforest.ca or the support team at partial.ly if you require any further assistance.

If there have been any changes to your shipping address or contact information it is your responsibility to notify our sales team by reaching out to order@futureforest.ca prior to the completion of your payment plan. Updating your shipping address through your partial.ly account will only change the shipping address for future payment plans and will not be reflected on your current plan.

As per our terms & conditions we do not offer refunds on any ticket sales.  Individuals who are no longer able to attend the event & wish to sell their ticket(s) are welcome to do so via our Future Forest Ticket Exchange Group on facebook.  This policy has been put in place to ensure fairness and transparency for all participants and we appreciate your understanding.

What is the Future Forest Ticket Exchange Group?

The Future Forest Ticket Exchange Group is a Facebook community that offers a secure platform for individuals to buy or sell their tickets online.

How does the ticket verification process work?

For ticket authenticity, all posts need to be verified by our team before they are approved. If you are wishing to sell your tickets, please follow these steps:

1. Submit a post for approval in the Future Forest Ticket Exchange Group with all QR/barcodes covered.
2. Email us at order@futureforest.ca with the following information:

• Ticket numbers
• Facebook name
• Email associated with the account

Can I post to look for tickets?

To maintain the integrity of transactions, we do not allow posts seeking tickets, as verifying responses can be challenging.

When will my post be approved?

Your post will be approved after we confirm your tickets' validity, ensuring a safe trading environment.

Note on Shipping

To help prevent any ticket mishaps and ensure that everyone gets their tickets safely, we recommend using Canada Xpresspost with signature for shipping hardcopy tickets. This method verifies to the buyer that the ticket has been shipped and confirms to the seller that the ticket has been received.

Note on Third Party Sales

Future Forest is not responsible for facilitating the payment or exchange of any third-party ticket sales. Transactions made through the Ticket Exchange Group are at the user’s own risk. If you suspect any fraudulent activity, please inform our sales team immediately.

No, given the fact that our event relies on the use of hard copy tickets, if you sell your ticket to someone else there is no need to transfer the name/any other information over to complete the transaction.  The hardcopy ticket and a valid piece of ID is all that is required to gain admission to the event.  This means that if you sell your ticket to someone else you will need to exchange the ticket either through mail or in person, depending on your respective comfort levels.  

Note on Third Party Sales

Future Forest is not responsible for facilitating the payment or exchange of any third-party ticket sales. Transactions made through the Ticket Exchange Group are at the user’s own risk. If you suspect any fraudulent activity, please inform our sales team immediately.

What are the gate opening hours for the event?

• For General Admission Weekend ticket holders: Gates will be open from 08:00 AM to 01:00 AM, Friday to Sunday.
• For those who also have a Thursday Early Access Pass: Gates will also be open from 08:00 AM Thursday to 01:00 AM, Friday. Note: All Thursday Early Access Pass holders must also have a GA Weekend ticket in order to gain admission to the event.

What if I arrive outside of these hours?

Admission will not be granted outside of these hours. Guests who wish to check-in after the gates have closed will need to return during operating hours.

What do I need for admission?

You must present:

• A valid hardcopy ticket.
• A valid piece of photo ID (Please note that Future Forest is 18+)

What if I don’t have my hardcopy ticket?

Admission will be refused without a hardcopy ticket. If you forget your ticket, you will need to purchase a new one.  Please see: 'What should I do if my ticket is lost, stolen, or forgotten at home'.

Can I leave and re-enter the event?

Yes, guests who have checked in can leave and re-enter the event at anytime, even after the gates have been closed. However, re-entry requires:

• Proof of your event bracelet.
• Payment of a re-entry fee of $10.00 per vehicle

Why is there a re-entry fee?

To ensure the safety and manageability of our event, we've implemented a re-entry fee. This policy is in response to heightened traffic congestion, increased risk to pedestrians, and concerns regarding drinking and driving associated with multiple entries. The fee is part of our commitment to maintaining a secure and enjoyable environment for all attendees.

Items that are not allowed at the event:

General:

• A bad attitude

• Costumes/items that could be offensive to others

Fire:

• No campfires or open flames

• No candles

• No fireworks

• No fire poi or other fire toys

• No smoking by the stages or walkways (bring your own ashtray or container for cigarette butts, or purchase one from the Info Booth)

Generators:

• There is no electricity on site

• Generators are not allowed due to hazards and air pollution (except in the RV area)

• Bring portable chargers, preferably solar-powered

Glass:

• Absolutely no glass allowed (including alcohol bottles, mix, mirrors, glass cups, etc.)

• Glass items will be confiscated at the gate or within the festival

Lasers:

• No laser pointers allowed, as they can be dangerous to vision

Illegal Substances:

• Any illegal substances found will be turned over to the RCMP

• Guests in possession of illegal substances will be asked to leave the festival

• Note: Cannabis is permitted onsite, but each guest is limited to 1 ounce/person

Motorized Vehicles:

• Bicycles are allowed (please note that the festival site is not flat)

• No ATVs, golf carts, drones, or other flying devices

Environmental Polluters:

• Balloons

• Streamers

• Confetti

• Disposable glow sticks

• Whippit canisters

Weapons or Weapon-like Objects:

• Knives

• Baseball bats

• Axes, etc.

Fuel:

• No fuel canisters of any size or type allowed (exception small propane & butane for camping stove)

Valuables:

• If you don't want to worry about it, don't bring it

• Consider locking valuable items in the trunk of your car for safekeeping 

Synthetic Costume Items:

• No synthetic feathers and boas

• No loose glitter (biodegradable glitter is preferred) to protect our river

At Future Forest Art Experience, we are committed to making our event an accessible and enjoyable experience for everyone. Here are the key features and supports we currently offer for those with accessibility needs:

• Dedicated Accessible Camping (Zone A): We've re-zoned our most central campsites, previously known as park & camp, to prioritize individuals with accessibility or mobility needs. This area is close to essential amenities like the info booth, food vendors, the Tea Hive, and washroom facilities. It's also conveniently located between the Mushroom and Prism Stages.
• Vehicle Accessibility: If you have an accessibility placard for your vehicle, you can park right next to your campsite. This feature eliminates long walks from the parking lot. Camper vans are also allowed in this zone for those who prefer to camp in their vehicle.
• Complimentary Service: Zone A accessible camping is a complimentary service. Please contact our sales department to make an advance reservation at order@futureforest.ca to guarantee your spot!
• On-Site Facilities: We provide an accessible portable toilet near Zone A and have trained First-Aid staff on site to assist with any additional needs, including but not limited to refrigeration storage for certain medications. If you have any additional health requirements that you feel our team should be aware of, please reach out to us in advance to help ensure your experience is as seamless as possible.

Please be informed that the festival is situated in a remote, wooded area, and while we strive to improve accessibility, there are some inherent challenges that we have yet to overcome:

• Due to its central and frequently visited location, Zone A camping may experience more noise pollution than other camping areas. It is advisable to plan your stay accordingly.
•  The camping experience (in general) is considered to be backcountry style, which may not be suitable for all accessibility needs.
•  The Nest Stage, which is located at the bottom of a steep hill, is not considered to be wheelchair accessible at this time and may pose additional challenges for those with limited mobility.
•  Weather conditions, such as extreme heat, humidity, and potential rain, can affect the accessibility of pathways and dance floors, including the Nest Stage.
• The roads/pathways are not paved.
•  

We are continually working to enhance accessibility and appreciate your understanding as we improve our facilities in future editions of the event.  If you have any specific requirements that need to be met in order for you to attend the festival, we encourage you reach out to our support team and we will do our best to assist you as we plan for the Future ~

Pets and other domesticated animals are not allowed on the festival site.

Service and Guide dogs will be permitted* on site, however, as there have been issues with illegitimate animals being named service dogs, each case will be assessed by our health department manager. We will pay close attention to the health and well-being of any service/guide animal that is on site and if there is any question of mistreatment or exposure that may cause harm, we will not hesitate to call the SPCA.

Service or Guide Animals are medically prescribed. They require:

1. Adequate medical documentation (does not have to include private information, such as diagnosis) or
2. A legitimate certificate from a reliable source. Service vests do not count as adequate proof of status as a service animal. Documentation must be provided in advance of entering the festival grounds. Without appropriate documentation, the animal, and hence their owner, will be refused entry.

Notes on Service & Guide Animals:

If those with service or guide animals decide to enter the festival, they do so at their, and their animal’s, own risk. They should be aware that there is potential for dehydration, excessive sound exposure, and other unforeseen risks that may endanger the well-being of their animal. The service/guide animal is the responsibility of the individual to which the animal is prescribed ALONE. Hence the service animal should always be tethered to that individual.

Failure to abide by these regulations will result in the individual and their animal being asked to leave the festival and the possibility that entry will be denied in the future. Should there be any concern about mistreatment or being put in danger of harm, the SPCA will be called to investigate.

We have sought legal counsel on the topic of animals on the premises during the festival, as well as consulted with the humane society, human rights organization, and Service Dogs of Canada. 

Please note that the festival environment is unsafe for any domesticated animals. The sound levels, extreme temperatures, and crowded areas unfortunately do not allow us in good conscience to have animals on site during festival hours. If you have a service or guide dog and would suffer undue hardship or be unable to attend without this resource, please email info@futureforest.ca.

Water Taps: Quench your thirst with cool, UV-treated water from our well at hydration stations conveniently located near:

• Prism Stage Road 
• First Aid building 
• Public showers 
• Nest Stage by the river
• The Well House

First-Aid & Security, & Harm Reduction supports:

We've got a fully staffed First-Aid building for any minor injuries, a dedicated Harm Reduction crew for those in need of additional support, and a top-notch security team to keep the good vibes going strong.  

Info Booth, Wifi Vouchers, & Showers:

Swing by our Info Booth and Merch stand for all your festival needs. Stock up on sunscreen, ice, batteries, WiFi, and shower vouchers, and grab some exclusive event merch while you're at it. Plus, get the scoop on the event schedule and all the services we offer. 

* Please be advised that there is no cell service at the event location.

ATM:

There will be an ATM available on site located by the info booth.

Food & Artisan Vendors:

Our food vendors have got you covered from health-conscious options to classic comfort foods. Explore our artisan village for unique finds and treats for every taste.

Note: Individuals who wish to bring their own food, or those with extreme dietary restrictions, are also permitted to bring their own food into the event.

A Future Pass is a lifetime membership that allows pass holders to connect with other members, reduce the cost of tickets for other Future related events, and apply to all of the applications available on our website. More information about the Future Pass can be found on our website here: https://store.futureforest.ca/product/future-pass-lifetime-membership/

Yes, participants who wish to reserve a specific campsite have the option to purchase a Reserved Site from the Future Store while supplies lasts.  Our Reserved Sites were designed with RV’s & Camper Vans in mind; however, tent-camping is also permitted in this area & many campers have enjoyed this option for the guaranteed space and ease of placement. A few notes on Reserved Sites:

• A Reserved Site is required if you plan on bringing a large vehicle such as an RV, Motorhome, or Camper Van exceeding 20ft in length. 
• A Reserved Site is ideal if you have a particularly large tent or simply wish to camp with your vehicle.
• Please do not obstruct the roadway.  Check the dimensions to make sure that your vehicle(s) fit on the site before purchasing your Reserved Site pass.  The dimensions listed for the Reserved Sites are for the total length of the site.  If you require a little extra room, consider purchasing a larger site.
• As the Reserved Sites are in high demand, we recommend clicking on ‘Individual Site Details’ to view dimensions and availability before trying to add the site to your cart.
• The Reserved Sites are unserviced; however, generators are also permitted for use in this area, which may contribute to some noise pollution.

What if I have accessible needs? For participants with accessible requirements, we do provide an option to reserve an accessible campsite in Zone A at no extra charge. For more information, and to guarantee your spot, please contact our sales team at order@futureforest.ca; we will be happy to assist you with your reservation.