Important Update: Temporary Shipping Delay
Due to the ongoing Canada Post strike, to ensure that each ticket reaches its destination as intended, we have made the executive decision to hold all ticket orders for shipment until a later date. Rest assured, ticket shipments will resume promptly once the strike concludes. If you have any questions or concerns, or if you need to report an address change, please don’t hesitate to contact our customer support team at: order@futureforest.ca
All tickets this year are printed, hard copy tickets. Tickets purchased through the Future Store will be mailed to you via Canada Post. Upon receipt of payment, most orders take 1-2 business days for processing then 1-3 business days for Canada Xpresspost shipping, or 1-8 business days for Expedited Tracked Package (carbon neutral) shipping.
- If you have pre-ordered your tickets: your tickets will be shipped within these guidelines once the tickets have been printed.
- If you have purchased your tickets through the Future Pay payment plan your order will be shipped within these guidelines once your payment plan has been completed.
- Please make sure that our sales team has been advised of any changes to your shipping address/contact information prior to the completion of your payment plan by reaching out to: order@futureforest.ca.
- We do not offer electronic tickets and all ticket holders must have their hardcopy ticket(s) with them when they arrive, as well as a valid piece of ID, to gain admission to the event.
- Individuals who attempt to check-in without their hardcopy ticket(s) or a valid piece of ID, will be refused admission or asked to repurchase a new ticket (please see: 'what should I do if my ticket is lost, stolen, or forgotten at home?'
- You have 30 days from the date of purchase to report any undelivered tickets; otherwise, additional fees may apply (please see: 'What should I do if I haven't received my tickets')
- If you have pre-ordered your tickets, you have 30 days from the date of shipment to report any undelivered tickets; otherwise, additional fees may apply.
- Future Forest guarantees the safe delivery of all tickets purchased directly through the Future Store.